Kotak Mahindra Bank Credit Card Customer Care is your go-to source for immediate assistance with any concerns related to your Kotak Credit Card. Whether you are facing issues like blocking your credit card, making bill payments, or have questions about your credit card limit, the customer care team is here to help.
Kotak Mahindra Bank Credit Card Customer Care Number
To access the Kotak Credit Card Customer Care services, you can dial 1860 266 2666 (Helpline Number). This dedicated helpline operates from 9 am to 6 pm, Monday through Friday, excluding holidays. Please note that this number is only accessible within India and cannot be reached from abroad.
Kotak Mahindra Bank 24/7 Support
For those who require assistance beyond the regular business hours, Kotak Bank offers 24/7 support for various services, including credit cards, fraud reporting, personal loans, payday loans, and more. Here are the key contact details:
- Credit Card and Bank Support: Dial 1860 266 2666 for round-the-clock assistance.
- Fraud and Unauthorized Transactions: Call 1800 209 0000 anytime, day or night.
- Personal, Home Loan, Payday: Reach out to 1860 266 2666 from 9:00 am to 7:00 pm.
- NETC Fastag Support (Local Call Charges Applied): Call 1860 2666 888 from 9:00 am to 6:30 pm, seven days a week.
- NETC Fastag Toll-Free Number: Contact 1800 3006 9090 for assistance from 9:00 am to 6:30 pm, seven days a week.
- 811 Support: Call 1860 266 0811 between 9:30 am to 6:30 pm.
- Consumer Durable Loan, Smart EMI Card, and More: Dial 1860 266 7777 from 10:00 am to 7:00 pm.
Kotak Credit Card Customer Care Number City-Wise
Depending on your location, you can contact Kotak Mahindra Bank Credit Card Customer Care using these city-specific numbers:
| City | Phone Number |
|---|---|
| Bangalore: | (080) 66006022 |
| Chennai: | (044) 66006022 |
| Mumbai: | (022) 66006022 |
| Ahmedabad: | (079) 66006022 |
| Delhi: | (011) 66006022 |
| Pune: | (020) 66006022 |
| Hyderabad: | (040) 66006022 |
Kotak Mahindra Credit Card Customer Care for International Customers
If you are an NRI or residing outside India, you can still access Kotak Mahindra Bank’s customer care services. Simply call the international hotline number +91 22 6600 6022. This number is available 24/7, and while it’s toll-free, local charges may apply. Moreover, the bank provides country-specific toll-free numbers dedicated to NRIs from certain countries, including Australia, the UK, the USA, Canada, Singapore, and Hong Kong.
Kotak Credit Card Customer Care Email ID
While Kotak Mahindra Bank doesn’t have a specific email ID for customer care, you can contact their support through online email forms. Visit Kotak Mahindra Bank’s official website to access these forms. Additionally, for security and fraud-related inquiries, you can reach out to [email protected].
Kotak Mahindra Credit Card Customer Care for SMS Banking
If you prefer SMS communication, you can send your requests to 9971056767 or 5676788 from your registered mobile number. Standard SMS charges will apply. Here are some useful transaction types you can initiate via SMS:
| Amount Due: | Send CCBAL followed by the last 4 digits of your Kotak Credit Card number. |
| Last Statement: | Use CCDUE followed by the last 4 digits of your Kotak Credit Card number. |
| Last Payment: | Send CCPYMT followed by the last 4 digits of your Kotak Card number. |
| Reward Points: | Use CCREWSPACE followed by the last 4 digits of your Credit Card number. |
| Available Balance: | Send CCAVBL followed by the last 4 digits of your Kotak Credit Card number. |
| Last 3 Transactions: | Use CCTXN followed by the last 4 digits of your Kotak Card number. |
| Application Status: | Send CCAPP followed by your 13-digit Application Number. |
| OTP for IVR: | Send KOTP followed by the last 4 digits of your credit card number to 9212738927. |
| Total Spends: | Use CCSPND followed by the last 4 digits of your Kotak Card Number. |
Grievance Redressal at Kotak Mahindra Bank
In case you encounter any issues that aren’t resolved to your satisfaction or if you’re not happy with the responses from customer service representatives, you can escalate your case to the grievance redressal team. Kotak Mahindra Bank has a structured grievance redressal process with four levels:
Level 1
- Expect a response within 7 working days.
- Register your complaint here.
- Mail your complaint to the Net Banking inbox section.
- Visit a Kotak Mahindra Bank branch near you.
- Send a letter to Kotak Mahindra Bank Ltd. Mumbai, Maharashtra, India.
Level 2
- Anticipate a response within 5 working days.
- Email your query or complaint to the Service Assurance Centre here.
- Fill out the Grievance Redressal Form, available on Kotak Mahindra’s website, and mail it to the provided address.
Level 3
- Expect a reply within 5 working days.
- Send an email to the bank’s Nodal Officer using this form.
- Provide detailed information about your complaint and send it to the postal address mentioned.
Level 4
- You should receive a response at this level within 5 working days.
- Send your mail to the Principal Nodal Officer using this form.
- Mail a letter with your complaint to the provided postal address.
Ombudsman for Banking
If you are still unsatisfied with the resolution offered by Kotak Bank’s Grievance Redressal Unit or if they fail to provide a resolution within 30 days, you can file a review request with the Banking Ombudsman. Here are the addresses for various Ombudsman centers:
- Bengaluru
- New Delhi (I)
- Bhopal
- Bhubaneswar
- Chennai
- Hyderabad
- Jaipur
- Ahmedabad
- Kanpur
- Kolkata
- Mumbai
- Patna
- Thiruvananthapuram
- New Delhi (II)
- Chandigarh
- Guwahati
- Dehradun
- Ranchi
- Jammu
- Raipur
Kotak Mahindra Bank is dedicated to ensuring customer satisfaction and prompt issue resolution. If you ever encounter any problems with your Kotak Credit Card or other banking services, rest assured that their customer care and grievance redressal teams are there to assist you every step of the way.
FAQ
What is Kotak Mahindra Bank Credit Card Customer Care?
Kotak Mahindra Bank Credit Card Customer Care is a dedicated service that offers assistance with various credit card-related queries and issues, such as card blocking, bill payments, and credit limit inquiries.
What is the helpline number for Kotak Credit Card Customer Care in India?
You can reach Kotak Credit Card Customer Care in India by dialing 1860 266 2666 from 9 am to 6 pm, Monday through Friday, excluding holidays.
Are there 24/7 customer support options for Kotak Mahindra Bank services?
Yes, Kotak Bank provides 24/7 support for various services, including credit cards, fraud reporting, personal loans, and more. Refer to the article for specific contact details.
How can international customers reach Kotak Mahindra Bank’s customer care?
International customers can call +91 22 6600 6022, which is available 24/7. The bank also offers country-specific toll-free numbers for NRIs.
What should I do if my grievance is not resolved by Kotak Mahindra Bank’s customer care?
If your issue is not resolved to your satisfaction, you can escalate it through the bank’s grievance redressal process, which includes four levels of support. If necessary, you can also approach the Banking Ombudsman.
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