Axis Bank provides more than 25 different types of credit cards, each designed to cater to specific requirements. Whether you are a frequent traveler, a shopaholic, or someone seeking cashback rewards, Axis Bank has a card that suits you.
Axis Bank Credit Card Customer Care
To serve the diverse needs of millions of customers using Axis Bank credit cards, it is crucial to have a well-established customer service team. Axis Bank has recognized this need and has a dedicated team of professionals to handle your queries and concerns. So, what can you expect from Axis Bank Credit Card Customer Care?
Contacting Axis Bank Customer Care
Axis Bank offers multiple channels for customers to get in touch. You can reach out for assistance through:
Axis Bank Credit Card Customer Care Number
The Axis Bank credit card toll-free number is 1860 209 5577. For NRI customers, there is a dedicated helpline at (91-22-67987700). This 24/7 service is your go-to option for a wide range of issues, including:
- Reporting lost or stolen credit cards.
- Inquiry about annual fees.
- Resolving purchase disputes.
- Complaints about possible fraudulent activities.
- Lost card replacement requests.
- NRI customers will find country-specific hotline numbers, making it easy to get assistance no matter where they are located.
Axis Bank Credit Card Customer Care Email ID
If you prefer a written communication method, Axis Bank provides specific email addresses based on the type of credit card you hold:
| Credit Cards: | [email protected] |
| Prepaid Cards: | [email protected] |
| Premium Cards (Miles and More, Signature, and More): | [email protected] |
| Travel Currency Cards: | [email protected] |
Feel free to drop an email with your concerns, and the dedicated teams will assist you promptly.
Axis Bank Credit Card Postal Address
If you find that none of the above approaches can address your query adequately, you can opt for traditional mail. You can compose a letter and send it to Axis Bank at their postal address:
- Pandurang Budhkar Marg, C-2, Wadia International Centre, Worli, Mumbai, 400 025; Axis Bank Limited; referred to as “Axis House.”
Axis Bank Credit Card Grievance Redressal
Axis Bank is committed to providing top-notch services to its clients. If you ever have a complaint or need to escalate an issue, follow these steps:
- Step 1: Online Complaint Filing: Visit the Axis Bank Grievance Redressal page and file your complaint online.
- Step 2: Email Communication: If you are not satisfied with the initial response, you can email the Nodal Office through the same portal.
- Step 3: Send a Letter: If the resolution is still unsatisfactory, you can send a letter to the head Nodal Officer via the same page.
Rest assured, Axis Bank commits to respond to you within ten business days. If your problem remains unresolved after following steps 1, 2, and 3, you can contact the Banking Ombudsman in the respective jurisdiction where your account is held.
Axis Bank Credit Card Helpline and Operating Areas
For your convenience, here are the helpline details for different operating areas:
| Location | Axis Bank Credit Card Helpline Email |
|---|---|
| West Bengal | [email protected] |
| Bhopal | [email protected] |
| Chennai | [email protected] |
| Gujarat West | [email protected] |
| Dehradun | [email protected] |
| Hyderabad | [email protected] |
| Gurgaon and Faridabad | [email protected] |
| Kerala | [email protected] |
| Lucknow U.P. – East | [email protected] |
| Panchkula | [email protected] |
| Patna | [email protected] |
| Punjab | [email protected] |
| Rohtak | [email protected] |
| Bangalore I and II | [email protected] |
| Andhra | [email protected] |
| Bhubaneshwar | [email protected] |
| Coimbatore | [email protected] |
| Gujarat East | [email protected] |
| Jaipur | [email protected] |
| Kolkata | [email protected] |
| Ludhiana | [email protected] |
| Mumbai | [email protected] |
| Nagpur | [email protected] |
| North East | [email protected] |
| Pune | [email protected] |
| Raipur | [email protected] |
| South Delhi | [email protected] |
Axis Bank Credit Card Operating Areas
Here are the operating areas and regions Axis Bank serves:
- Bhopal
- Chennai
- Dehradun
- Gujarat West
- Gurgaon and Faridabad
- Hyderabad
- Kerala
- Lucknow U.P. – East
- NCR
- North West Delhi
- Panchkula
- Patna
- Punjab
- Rohtak
- South Delhi
- Bangalore I and II
- Andhra
- Bhubaneshwar
- Coimbatore
- Gujarat East
- Jaipur
- Kolkata
- Ludhiana
- Mumbai
- Nagpur
- North East
- Pune
- Raipur
- South Delhi
- West Bengal
Axis Bank‘s extensive reach ensures that customers from various regions can easily access their credit card customer care services.
FAQ
How do I report a lost or stolen Axis Bank credit card?
To report a lost or stolen Axis Bank credit card, call the toll-free number 1860 209 5577 immediately. For NRI customers, there is a dedicated helpline at (91-22-67987700). You should also visit the Axis Bank website for further instructions.
What should I do if I have a complaint about my Axis Bank credit card statement?
If you have a complaint or dispute regarding your credit card statement, you can reach out to Axis Bank’s customer care through phone or email. For email, use the appropriate email address based on your card type (e.g., [email protected]).
How can NRI customers contact Axis Bank Credit Card Customer Care?
NRI customers can contact Axis Bank’s customer care through the dedicated helpline at (91-22-67987700). There are also country-specific hotline numbers available for NRI assistance.
What is Axis Bank’s postal address for correspondence?
You can send postal correspondence to the following address: Pandurang Budhkar Marg, C-2, Wadia International Centre, Worli, Mumbai, 400 025; Axis Bank Limited; referred to as “Axis House.”
What is the timeframe for Axis Bank to respond to customer complaints?
Axis Bank commits to responding to customer complaints within ten business days. If you are not satisfied with the resolution, you can contact the Banking Ombudsman in your respective jurisdiction.
Related Topics: